NOTQIN — OT Track

OTIF

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OTIF — On-Time In-Full

Definition

Customer-facing delivery metric: fraction of customer orders delivered both on time (within agreed delivery window) AND in full (the requested quantity, no shortage, no partial). A delivery that is on time but short = FAIL. Late but complete = FAIL. Both gates must pass.

Automotive variant: OTD (On-Time Delivery, time only) + separate fill-rate metric. Renault/Stellantis-style scorecards weight OTD + PPM (quality) + responsiveness.

Formula

OTIF = Orders delivered (On-Time AND In-Full) / Total orders shipped

Per customer, per window (typically monthly for scorecard).

Required data

  • Customer required delivery date (RDD) per order line
  • Actual delivery date per order line
  • Quantity requested vs quantity delivered per order line
  • A clear definition of “on time” — exact date? Within tolerance window? Inside JIT slot?

Possible data sources

  • EDI shipment confirmations
  • ERP delivery records
  • Carrier proof-of-delivery
  • Customer scorecard feedback (lagged but authoritative)

Factory example

Auto Tier-2, month:

  • 220 order lines shipped
  • 12 lines late (≥1 hour past JIT slot in AFZ Kenitra context)
  • 5 lines short (quantity below requested)
  • 2 lines both late and short

OTIF = (220 − 12 − 5 + 2) / 220 = 205 / 220 = 93.2%

Renault scorecard threshold ≈ 98%+ → this supplier is in the yellow / red zone, next-program risk.

Economic impact

  • Direct scorecard impact (IATF 16949 OEM scorecards)
  • Line-stop penalties at OEM (auto: €15k/min Stellantis IATF 2025 referenced figure)
  • Loss of next-program allocation = existential
  • Premium freight to recover = margin destruction

Common mistakes

  • Counting partial as success (“we shipped something”) → metric becomes meaningless
  • Defining “on time” loosely (calendar day instead of JIT slot) → scorecard mismatch
  • Reporting plant-wide OTIF instead of per-customer → biggest customer’s pain hidden in average
  • Not reconciling internal OTIF vs customer-reported scorecard → trust gap
  • Ignoring upstream supplier OTIF as a leading indicator

See also

Graph View

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